It’s true that nowadays many of the answers we need are at our fingertips, but if we enter our symptoms into a computer we may end up freaking out more than we should. Or maybe there’s no box to check what you’re feeling in your chest every time you cough. For your benefit, as a member of Triple-S medical plan, you have access to the personalized service of over-the-phone professional nurses.
No matter when that cough or headache hits, you can call the number listed on the back of your card and talk directly with Triple-S professionals who will make an initial assessment on the phone and will give recommendations that you should follow. This means that with TeleConsulta you can get advice to recover in the comfort of your own home and you can visit your doctor the next day.
But what if you called TeleConsulta and the situation requires a visit to an emergency room? They will give you a code so you pay a smaller amount in the emergency room. For example, a visit to an emergency room costs $75 for Triple-S Directo and $50 for Triple-S Direct Plus and Plus 2, but if you call TeleConsulta and they refer you to the hospital, you pay only $35 and $25, respectively, with the code they give you.
TeleConsulta is an exclusive service for Triple-S policyholders of which you should take advantage. It’s like having your personal nurse available 24/7 to assist in case you need it.